Track record of success
All the organisations I work with evaluate both development programmes and coaching with different approaches to ROI. This can include commercial metrics which they will review with me on an ongoing basis and online or paper feedback surveys which are reviewed on completion of a programme.
On coaching programmes feedback is gathered from the coachee about how they have benefitted from the coaching and the coaching process and then shared in a three-way meeting with their line manager.
Keeping track of performance and promotions of individuals is an important part of the client relationship.
I often partner up with a colleague to deliver larger programmes, some of which are highlighted here.